Terms and Conditions

Read it carefully in order to avoid any inconvenience because these terms are applied on all customers buying products on our online shop.

Shop 44 is responsible for any damages caused via the drop shipment facility, any delivery consignments will be covered free of charge by Shop 44.

But this is not applicable if you use your own courier service for drop shipment.

Items that have been damaged in transit will not be collected by our courier and it is a customer's liability to accept this.

Furthermore Shop 44 would require some photographic evidence.

Goods will usually be delivered via courier to the door only and Shop 44 will take no responsibility for damage caused when delivering goods in the house. In the occasion where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery the customer will still incur a failed delivery charge. All orders will be delivered within 5-7 working days between 9am and 5pm Monday to Friday unless otherwise arranged. It is the customer's duty to ensure all information supplied at point of booking in is correct and accurate and ensure their customer is available to take delivery. All orders must be paid in full before dispatch.

Returns

Please inform us of damages or shortages within 24 hours of delivery.

Incorrectly ordered items or cancelled orders cannot be returned.

Goods that have to be exchanged must be retained in exactly the same condition as they were received. These goods must show no evidence of assembly and must be in their original packaging.

Customers must ensure that open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.

Assembled goods cannot be returned.

In the occurrence where returned goods cannot be credited these items have to be collected by the customer within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50.

If these items have to be returned to the customer this will incur a handling charge of £50.

Customers are again reminded that damage caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the customer’s responsibility to distinguish between manufacture fault and damage caused by assembly or misuse.

Goods risk will go to the customer as soon as the goods are unloaded off our vehicles.
Prior notice must be given for goods that are to be returned to our cash and carry department and ensure that all above conditions are met and also the original invoice must be made available.

Returned goods can only be accepted by Shop 44 drivers if authorized by the sales team. Drivers will only collect items which have not been assembled, in their original packing and on receipt of an authorized returns form. If goods are to be returned to our drivers, a detailed description for reason of return together with the invoice number must be reported at booking in stage.

Where applicable spare parts will be posted to rectify problems – this may involve a charge. Shop 44 will not be responsible for any losses occurred in the delivery of wrong or faulty goods.

Shop 44 will not be liable for any losses incurred, howsoever caused, in all aspects of day-to-day running of the business.

Cancellation of Orders

We reserve the right to cancel orders if:

- Payments not made
- Goods were ordered incorrectly or stock end due to the delay in Payment.


Change Terms and Conditions

We have right to change our Terms and Conditions any time.

Customer Services

Please email us at: info@shop44.co.uk,
Calls may be recorded for training and quality purposes.

Registered Office in England and Wales, Company Number 11329180

Unit 2, 345 Vicrage Farm road
Hounslow Middlesex
TW5 0DZ

Customer Services 02085702770